Support
Product Warranty
What the OG Audio warranty covers and how to make a claim.
Before you return a product
Contact OG Audio support
Have a problem with an OG Audio product? Contact us before you send anything back.
We issue an RMA number and a prepaid label where eligible. One email and a real human replies.
Dealer purchases
Bought from a dealer?
Items bought through authorized dealers must be returned under that dealer's policy.
Find a dealerFind your coverage
Are you covered?
Every OG Audio product is backed by a warranty against defects in materials and workmanship under normal use.
OG Audio support
- support@ogaudio.comWe reply within 24 hours
- Call
- 1 (888) 510-0311Mon–Fri, 9am–5pm EST
Note: Burned voice coils from overpowering or clipping are not covered.
How a claim works
- Contact us: Email support@ogaudio.com with your proof of purchase and a clear description of the defect. Photos or video help.
- Evaluation: Our team evaluates the claim.
- Repair or replace: At our discretion, we repair or replace the defective product at no charge.
What is not covered
- Damage caused by accident, misuse, abuse or neglect
- Improper installation
- Unauthorized modification
- Operation beyond the product's rated specifications
- Water damage
- Normal cosmetic wear